Privacy Policy

Ignite Branding Limited, trading as Ignite Gifts & Branding ("we", "us"), respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with the Kenya Data Protection Act, 2019.

Information we collect

• Contact details you give us: name, company, phone number and email address.
• Order details: the products you buy, delivery address, and the name and phone number of a gift recipient if you send a gift to someone else.
• Project details: the services, quantities, sizes, locations, artwork and photos you share for a quote or custom order.
• Payment confirmations such as M-Pesa or bank references. Card payments are handled by our payment provider; we do not store full card numbers.
• Basic website usage data such as pages visited and device type.

How we use it

• To prepare quotes, process and deliver orders and arrange installation.
• To contact you about your order or project through your preferred channel (WhatsApp, phone or email), including order confirmations and status updates.
• To issue invoices and keep accounting records required by law.
• To improve our website and services.

We will only send you marketing messages if you agree, and you can opt out at any time.

Cookies and browser storage

This website uses small files in your browser to keep your shopping cart and order instructions, remember product lists you have viewed for faster loading, and run the site securely. You can clear them in your browser settings at any time.

Sharing

We do not sell your information. We share it only with trusted partners who help us deliver your order, such as couriers, our website and checkout provider, and payment providers, and only as much as they need.

Your artwork

Logos and files you send remain your property. We use them only for your project and do not reuse them without permission.

Retention and security

We keep order, project and financial records only as long as needed for the service and legal requirements, and take reasonable technical and organisational steps to protect them.

Your rights

You may ask to access, correct or delete your personal information, or object to its use, by emailing branding@ignite.co.ke or calling +254 725 579 999. If you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner.

Contact

Ignite Gifts & Branding, Muthaiga Business Center, Nairobi. Email branding@ignite.co.ke, call or WhatsApp +254 725 579 999.

Changes

We may update this policy from time to time. The latest version will always be on this page.