Terms of Service

These terms apply to all quotes, online orders and custom orders placed with Ignite Branding Limited, trading as Ignite Gifts & Branding ("we", "us"), whether through this website, WhatsApp, phone or email.

Prices and online orders

Prices on this website are in Kenya Shillings (KSh). Where a product shows "From", the final price depends on the option, quantity or branding you choose. Product photos are representative: colours may vary slightly between screens and production batches. An order is confirmed once we acknowledge it and payment or a deposit is received. If an item is unavailable, we will offer an equal or better alternative or a full refund for that item.

Quotes

Quotes are itemised and valid for 14 days unless stated otherwise. Prices may change if the specification, quantity, size or site conditions change.

Design proofs

Branded and custom items go into production only after you approve a proof in writing (email or WhatsApp). Please check spelling, colours, sizes and contact details carefully, because approved proofs are final.

Payment

We accept M-Pesa, card and bank transfer. Custom and branded orders need a deposit to secure production time, with the balance due on delivery or installation unless agreed otherwise. Ready-made items and gift hampers are paid in full when ordering. Corporate LPOs are accepted subject to approval.

Turnaround and delivery

Timelines start after proof approval and payment. Delivery costs and timelines are confirmed with your order. We will tell you promptly about any delay outside our control, such as material shortages, site access or weather. For gifts sent to someone else, please give us an accurate name, phone number and address for the recipient.

Gift hampers

Hampers contain food, drinks and other perishable items. If an item is out of stock we may replace it with one of equal or higher value and similar style. Please tell us about allergies or dietary needs before ordering.

Alcohol

Products containing alcohol are sold and delivered only to people aged 18 or over. Our delivery team may ask for ID and will not hand over alcohol to anyone under 18 or anyone who appears intoxicated.

Cancellations and returns

Branded, personalised and custom-made items cannot be cancelled or returned once production has started. Perishable items in hampers cannot be returned. If anything arrives damaged, faulty or incorrect, tell us within 48 hours of delivery with photos, and we will repair, replace or refund the affected item.

Installation

For signage and installed branding, you are responsible for providing site access, power where needed, and any landlord or county approvals unless we agree to handle them.

Warranty

We stand behind our workmanship and will repair or replace items that fail because of a production or installation defect, subject to normal use and care. Damage from accidents, misuse or third-party alterations is not covered.

Intellectual property

You confirm you have the right to use any logos, images or content you supply. Original designs we create are transferred to you on full payment.

Contact

Questions about these terms? Email branding@ignite.co.ke, call or WhatsApp +254 725 579 999, or visit us at Muthaiga Business Center, Nairobi.